FAQ’s

What is WOVENTAILS

WOVENTAILS is a small company that gives 20% of the profits from every item sold to the Bali Animal Welfare Association BAWA. Our mission is to make helping a furry friend easy, to create unique products for our furry customers (and of course their humans) that best reflect the rich and colourful Balinese culture and to involve local people in the production process.

Where are you shipping your items and how much does shipping cost?

We are shipping Worldwide and are offering a shipping flat rate to all of our customers, no matter where they live:

Shipment method Estimated delivery time Shipment cost
Standard Shipment 2-3 weeks

Flat rate:

8 USD / 11 AUD / 7 EUR

For all orders over 100 USD/140 AUD we offer free shipping.

When will my item(s) ship?

Please keep in mind that all of our items are handmade in Bali, and we try our best to process your order within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

How long does it take for my item(s) to arrive?

Shipping times vary between 2-3 weeks depending on location and customs.

If you need your order rushed, please send us an email office@woventails.com and we will do our best to accommodate your needs. Delivery delays can occasionally occur.

Do I get a shipment confirmation and can I track my order?

Yes, you will receive a Shipment Confirmation email once your order has shipped. Within the next 24 hours we will send you a Notification containing your tracking number(s). Please note that it can take 1-2 days for Tracking Information to become available.

Where are your products made?

All of our products are sweatshop-free and ethically handmade with love in a small tailor shop in Ubud, Bali.

What materials do you use?

We are using beautiful ikat fabric, handwoven in Bali, cotton webbing,YKK zippers and brass hardware.

How can I contact you?

You can reach us at office@woventails.com . We will respond within 24-48 hours.